📦 Trendvila FAQ's
🛒 1. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, AmEx), PayPal, Apple Pay, and Google Pay—providing secure, encrypted transactions.
🚚 2. Do you ship internationally?
Yes! We ship worldwide—simply select your country at checkout to view available delivery options, shipping times, and costs.
📦 3. Why did my items arrive in separate packages?
To ensure faster delivery, items may ship from different suppliers—so you might pick up multiple packages over a few days.
📱 4. How can I track my order?
Once your order ships, you'll receive an email including a tracking link. If you haven’t received it within 5 days, please reach out to our support team office@trendvila.com
💸 5. Are there any additional fees or import taxes?
There are no hidden fees—you pay only what’s shown at checkout. However, international import duties and taxes may apply depending on your country’s regulations.
🔒 6. Is shopping on Trendvila secure?
Absolutely! Our site uses SSL encryption and is PCI-compliant, safeguarding your payment and personal data—just like leading ecommerce platforms.
🤝 7. How do I modify or cancel an order?
You can cancel or modify your order within 1 hour of placing it. After that, orders enter processing and cannot be revised. Contact support immediately with your order number.
🏷️ 8. Can I exchange an item or get store credit instead?
Of course! After inspection, you can choose:
A replacement (if available),
Store credit, or
A full refund, depending on your preference.
📱 9. How do I create an account?
Creating an account speeds up checkout and lets you track orders or request returns easily. Just click Create Account at the top of the site and follow the prompts.
🛡️ 10. What if I need help or don’t find my answer?
If your question isn't here, head to our “Contact Us” page, chat via our bot, or email office@trendvila.com. We're available Mon–Fri, 9 AM–6 PM EST to help!